VMware Gold Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Technical - Electronic Service
Access to VMware web site
Access to VMware discussion forums and knowledge base
Unlimited number of support requests
12 Hours/Day x 5 Days/Week
North America and Latin America: 6 am to 6 pm (local time zone)