| General Information |
|
|
| Manufacturer Website Address |
www.emc.com |
| Brand Name |
EMC |
| Service Name |
Gold Support & Subscription |
| Description |
VMware Gold Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. |
| Product Type |
Service |
| Service Information |
|
|
| Service Type |
Technical - Electronic Service |
| Service Description |
12x5 |
| Service Details |
Access to VMware web site Access to VMware discussion forums and knowledge base Unlimited number of support requests |
| Provided Support |
Software Update |
| Provided Support |
Software Upgrade |
| Service Availability |
12 Hours/Day x 5 Days/Week |
| Service Duration |
1 Year |
| Product Support |
VMware Workstation |
| Region Availability |
North America and Latin America: 6 am to 6 pm (local time zone) Alaska, Hawaii: 6 am to 6 pm (PST/PDT) South America (NASA): 6 am to 6 pm (EST/EDT) |
Shopping Cart |
FAQ
