VMware Platinum Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind your success.
Technical - Electronic Service
Access to VMware web site
Access to VMware discussion forums and knowledge base
Unlimited number of support requests
24 Hours/Day x 7 Days/Week
North America and Latin America: 6 am to 6 pm (local time zone)