Frequently Asked Questions

• Introduction
• Contact Information
• Hours of operation
• How to track orders
• Largest Selection
• Competitive Pricing
• International Orders
• Placing Orders
• Order Acceptance Policy
• How to get more details on a product ?
• Will a certain product work with my existing system ?
• Handling fee for third party shipping option
• Return Policy
• Refusals
• Payment Methods
• Credit Card Orders
• Standard Disclaimer
• Invoice Questions

Introduction

Sparco.com is a growing business specializing in worldwide distribution of computer hardware and software. Doing business on the Internet since 1992, we are one of the pioneers of commerce on the internet. We now have a catalog of more than 300,000 products available on-line. This catalog is updated daily and can be accessed on the web at http://www.sparco.com/.

Contact Information

Corporate Headquarters
	Unistar-Sparco Computers, Inc. DBA Sparco.com 7089 Ryburn Drive Millington, TN 38053
	1-800-840-8400 1-901-872-2272 Fax: 1-901-872-8482 International: 1-901-872-2272
Washington, DC Office
	Unistar-Sparco Computers, Inc. DBA Sparco.com 1425 K Street, NW Suite 350 Washington, DC 20005 1-202-789-5455
Email:	Customer Service:   sparco@sparco.com

Hours of Operation

Orders can be placed from Sparco.com's home page 24 hours a day 7 days a week. Phone hours are 8:00AM-6:30PM CST Mon-Fri. We try to ship orders the same day they are placed; however, all orders confirmed and verified after 3PM CST may be shipped out the next business day. Orders placed on Saturday or Sunday, will be ship on the following Monday.

How to track your orders

Order tracking is available at: https://www.sparco.com/cgi-bin/account and by clicking on the "Your Account" button found in the header toolbar from most web pages on our site, including this help page.

Competitive Pricing

We offer very competitive pricing on all our products. If you see a product advertised for less elsewhere, please let us know and we will try to match or beat any advertised price. *

International Orders

We do accept orders from International customers. However due to an alarming increase in use of stolen credit cards, all new international customers are subject to a credit verfication process. This process may take up to 4 days to complete. We have to communicate with your bank to make sure that the credit card is being used by the original card holder. Some banks take longer than others to respond. If you are in a hurry to get the order shipped then you can fax us a legible copy of your credit card, front and back, with a copy of some identification. This will help us expedite your order but does not guarantee immediate shipment as sometimes we are required to get further verification.

If you have bought from Sparco.com in the past then you are not subject to these checks. Please indicate this by putting the words "Repeat Customer" in the special instructions section of your order.

Please check our policies for returns and refusals.

Note: Customers are responsible for paying all duties and taxes for international orders. For more information, please click here

Placing Orders

Placing orders has never been easier. First search for the product you are looking for. Then add the product to your shopping basket. After you have found and added all the products you need, simply checkout and fill out the shipping and billing information on the order form. Please note that if you are using certain versions of Netscape for Linux, then you may experience problems with popup menu's, especially if you select a 'More...', then select an item on the next page of options, and finally attempt to type into a text entry field. This causes Netscape to 'lock-up' the text entry fields until you click on any other open window, then come back to Netscape, which, will now be 'unlocked'. This effect may be avoided by simply filling out any text entry fields first, then selecting the options from any drop down boxes.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sparco.com reserves the right at any time after receipt of your order to accept or decline your order for any reason

How do I get more details on a product?

We depend on the manufacturers to provide us detailed product descriptions. We make all the product literature we have available through our web server. If you still have questions, please check with the manufacturer first as they are in a position to better answer your questions.

Will a certain product work with my existing system?

All compatibility questions should be address with the manufacturer directly.

Return Policy

Please see our return policy here.

Refusals

• Domestic:
• Are treated as normal returns.
• Are subject to a 15% restocking fee.
• Shipping & handling will be deducted from the amount to be credited.
• International:
• All the above conditions applied.
• Customer will be responsible for the cost of the return.

Payment Methods

Sparco.com accepts all major credit cards, including Visa, Mastercard, Discover, American Express and PayPal. We accept Purchase Orders with net terms from educational and government institutions and Fortune 1000 companies.

Payments can also be mailed to Sparco.com's mailing address, in the form of company check, cashier's check, bank draft or money order, drawn in US currency only. All non-certified checks must be cleared with our bank before the order will be released. There is a $30.00 processing fee for each returned check.

Wire Transfers can also be used for sending payment to Sparco.com. For more information, please click here.

New Net-30 accounts must be set up by calling or emailing us and requesting a business profile form. This form will be faxed to you. After completing the form, it must be faxed to us for verification.
All Net-30 charges over 30 days will be charged interest at a rate of 18% APR.

Credit Card Orders

Information regarding Credit Card Orders

In order to be able to process your credit card mail order, we need the full card number (15 digits for AmEx, 16 for MasterCard, Visa and Discovery) and the expiry date of your card (month and year). In addition, a card verification code is required. This is new, and has been introduced to provide more security for both the customer and the mail order company. Our authorization centre will not be able to process credit card transactions without the verification code.

VISA, MASTERCARD & DISCOVERY You can find your card verification code on the reverse side of your credit card, printed into the signature field. It is a 3-digit group for MasterCard, Visa, and Discovery. AMERICAN EXPRESS The American Express Card verification code is a 3 or 4 digit number printed on the front or back of your card. It appears after and to the right (above) of your card number.

Standard Disclaimer

All attempts are made to present information on this server as accurately as possible. However it is not possible to guarantee 100% accuracy. Sparco.com is not responsible for misprinted information. Please also see our detailed disclaimer.

Invoice Questions

Most browsers should not have a problem directly opening the 'View Invoice' link under the 'Your Account' section of our website. However, since not all browsers implement plugins exactly the same, we cannot ensure that the link will work for your browser. However you can simply <Shift>-Click on the link to save the invoice in PDF format and then open the PDF like any other. To get a PDF viewer go to Adobe's website.